GENERAL TERMS AND CONDITIONS

ARTICLE 1: APPLICATION OF THE GENERAL CONDITIONS OF SALE (GCS)
The following terms and conditions, govern the contractual relationships established between the company R2V Consulting Sàrl (hereinafter called "R2V") and its customer when using the services for purchases via its website www.r2vconsulting.com. The GCSs can be consulted online on the R2V website, they can be modified at any time without notice implying implicit acceptance. The fact of placing an order or accepting an offer constitutes unreserved acceptance of the General Terms and Conditions in force on the day of the order. In the event that any provision hereof is deemed or declared void or unwritten, the other provisions will remain in full force and effect. Consequently, these General Terms and Conditions are enforceable against the Customer. Concerning the items or services presented or offered by R2V and sold with the express agreement of R2V on platforms other than that of its website, you will need to refer to the General Terms and Conditions of said sales platforms. It is strongly recommended that you contact info@r2vconsulting.com directly to verify its veracity and legitimacy. No recourse can be taken against R2V.

ARTICLES 2: REQUIREMENTS AND LIMITS ON USE AND ACCESS

2.1. Protection of personal data and responsibilities
The website is intended for R2V customers as well as those interested in the products and/or services offered by R2V. Access to certain pages of the website is subject to the prior communication of personal data concerning customer relations. This website is subject to Luxembourg legislation. R2V undertakes to respect all Luxembourg laws and regulations governing the operation of a website. However, it is recalled that the secrecy of correspondence is not guaranteed on the Internet network and that it is up to each Internet user to take all appropriate measures to protect their own data and/or software from contamination, possible viruses circulating on the Internet. Users of the R2V website are informed and accept that when accessing this website, information may be temporarily stored in memory or on their computer equipment in particular to facilitate navigation on the site ('cookies'). By providing their telephone number(s) or email address on the R2V website, users accept that R2V will send them information either by telephone or by email. The R2V website is the property of R2V Consulting Sàrl, it is hosted by Webnode AG. Your are free to refuse the cookies. The R2V website may contain links to web pages of other providers (for example, Instagram, Numilog, GoogleMaps, Facebook, Twitter, Vimeo, Youtube, etc.) without any possibility of influence or control over the data protection policy data from external suppliers. In accordance with the legislation relating to the protection of personal data, you have the rights of access, modification, rectification and deletion relating to the data concerning you. You can exercise these rights by sending a written request to R2V at the address mentioned hereafter: info@r2vconsulting.com. Please refer to the PRIVACY POLICY section for full details regarding the processing of your data.

2.2. Copyright and intellectual property
All trademarks, patents, designs, models, distinctive signs, copyrights, software, logos, photos or any documents or written or electronic elements appearing on the website of R2V are the exclusive property of R2V. Any reproduction, representation or distribution, in whole or in part, of the content of this site on any medium or by any process whatsoever constitutes an infringement and is prohibited without the express prior written authorization of R2V. All elements of the website are and remain the intellectual and exclusive property of R2V or its supplier partners. The creation of links to this website is subject to the prior written agreement of R2V. The products are sold to the Customer as last sale. Consequently, the resale, use or transformation of products for any commercial use is strictly prohibited, without prior written authorization from R2V. In the case of an expertise, R2V remains the full owner of the information and scientific documents collected (photos, results, conclusions, etc.). R2V may use them in the context of its scientific research and publications without mention of the owner of the gem or jewel and without their prior consent. Any partial or total reproduction of the documents transmitted to the client is strictly prohibited. No presentation or training by R2V may be recorded or taken on video without the prior express written consent from R2V.

2.3. Responsibility
The user accepts that any access to the website or any use is carried out under his own responsibility. R2V is not liable for direct or indirect damage which may be caused by the use of the website, particularly in relation to the interruption, shutdown or malfunction of the website which could result in particular from shutdown for maintenance or updates and restoring of the R2V computer system, technical breakdowns or network overload, telephone lines cuts, errors, negligence or fault of Internet service providers or a third party as well as a virus originating from Internet. Any material provided or made available during training, analysis or service is the responsibility of the user and may be subject to reimbursement required by R2V in the event of breakage, theft or misuse.

ARTICLE 3: ORDERS

3.1. Conditions for placing an order
Users declare that they are at least 18 years old and have the legal capacity if not that they hold parental authorization to place an order or orders on the website. The order will be recorded and validated on the website as soon as the Customer has complied with the instructions indicated on the website. The Customer has the possibility to check the details of his order and its total price and to return to previous pages to correct any errors and/or modify his order. The seller will then communicate to the Customer by email a confirmation of the registered order. Please note that any order placed confirms unreserved acceptance of all of the General Terms and Conditions in force at the time of the order. This confirmation, as well as all the data that R2V has recorded, will constitute proof of the commercial transaction. The order will be executed within a maximum period of thirty (30) days from the day following that on which the Customer validated their order, subject to full payment of the price and compliant with these General Terms and Conditions, unless expressly stipulated otherwise. This delay is not applicable for services as stated in 3.2.2. and 3.2.3. and specific requests.

3.2. Order of product and/or services
R2V reserves the right to refuse to honor an order from a Customer for legitimate and justified reasons, particularly in the case of a Customer who is not up to date with his obligations towards R2V. The prices displayed on the website are indicated in euros including taxes (by default Luxembourg VAT or other VAT and possibly applicable taxes).

• 3.2.1. Finished products: The sales prices of the products may be modified at any time by R2V without notice. However, any price change made by R2V after the order has no effect on the order itself. The information concerning the products is given for information purposes only and does not include a recommendation or solicitation, no guarantee is given due to the nature of the objects. Any failure to achieve the expected effect of the customer's interpretation cannot be attributed to R2V. The prices applicable to the products are those displayed on the website, and those confirmed when placing the final order. The transport price will be automatically calculated and updated according to the delivery method, item and delivery location selected and will be indicated in the Customer's shopping cart. In the event of unavailability or alteration of a product after validation of the order, the customer is informed as soon as possible of the cancellation of the order. In the event of total or partial cancellation of the order due to unavailability, the customer's bank account will not be debited for the price of the unavailable product and if the debit has already been made, the customer will be reimbursed as soon as possible. R2V cannot be held responsible for the inappropriate use of the products purchased and their illegal resale.

• 3.2.2. Customizable products: The right of withdrawal cannot be exercised for contracts for the supply of goods made to the consumer's specifications or clearly personalized. Thus, a personalized object such as paintings made from photo-micrographs taken in a customer's gem cannot be subject to a withdrawal period, a return or a refund even in the form of a credit. Any request for additional additions or modifications to the order must be notified in writing to R2V by the customer and will only be executed after express written acceptance by R2V. Any modification to the request can no longer be made after acceptance of the proof of printing (a new quote will be established). This may be subject to additional invoicing to the customer and may, where applicable, give rise to a total cancellation of the contract if R2V deems it necessary or if it considers that it is no longer capable of respecting the modified contract whatsoever in its nature or its deadlines.

• 3.2.3. Ordering services: R2V reserves the right to refuse an order if it considers it abnormal, outside its competence, in bad faith or for any other legitimate reason at its discretion and without having to justify itself. For all services offered on the R2V website, a quote must be established which the customer must return signed with the words "good for agreement" in order to validate the start of the service. The customer undertakes to pay the price agreed by the quote within the allotted time frame. If, despite everything, the customer wants to avoid his withdrawal period, he will be able to validate it in full knowledge of the facts and pay it without possibility of reimbursement once the service has been exercised. The service provider reserves the right to request a deposit. If the Customer renounces the contract during the withdrawal period, he will lose the sum of the deposit paid, of which he will not be reimbursed but will not have to pay the remainder not paid. If the Customer renounces the contract beyond the planned withdrawal period, he will lose the total amount and will not be reimbursed. Any order concerning a service is deemed firm and final from acceptance of the quote, without reservation by the customer, which is made by returning the signed quote accompanied by the mention "good for agreement". The validity period of a quote is 3 months and its price may be readjusted if renewed with R2V's agreement. Any request for additional analysis or order modification must be notified in writing to R2V and will only be carried out after acceptance and may result in additional invoicing. If, as part of these services, it is necessary to travel to the location agreed with the customer (workplace, home, hotel, etc.) with the equipment deemed necessary to carry out the service, R2V may refuse the order if the security conditions of the place are not sufficient. The responsibility is the responsibility of the customer. An additional travel package may be requested for locations outside the South of Luxembourg and Luxembourg City. In the case of additional costs that cannot be anticipated by R2V, these will be announced during the current service and may be invoiced subsequently as soon as R2V notes the necessity. In the absence of acceptance, the service will be limited to the amount and the service carried out and announced without possibility of recourse on the part of the customer.
  
  NATURE OF SERVICES
  For any service of an intellectual nature, R2V is bound by an obligation of means and not of results; it cannot guarantee, and cannot be held responsible in any cases.
  (a) Gemmological analysis: the service provided will be an office gemmological analysis of gems of any category without valuation or at most with indication of price range. The results will be delivered in the form of a written analysis report, or without a report if oral delivery is chosen. It will stipulate for the samples studied: identification, color (for information only), weight (in carats), size shape and dimensions, accompanied by a photo if written analysis. The oral gemmological analysis report is issued in the presence of the client at the end of the expertise and cannot be the subject of a subsequent written analysis. The delivery of a written report will be done either in person or if impossible by post to the address provided by the customer, no sending by telephone, SMS, e-mail, file or screenshot will be made, under no conditions. The deadline for sending the gemological identification report is estimated as an indication at 15 working days from the day of the service.
  (b) Research missions: in the context of a request to research a gem at the request of a client, a mission order will be established with the criteria sought without having an obligation of result. A deposit may be requested, up to half the value of the gem or more if the amount is above 10.000€ or equivalent. As long as the gem has not been paid in full, it will remain the possession of R2V and cannot be requested by the customer. Given the random nature and fluctuating prices of a market subject to supply and demand, the price may vary and be adjusted during the mission once they have been reported to the client. The deposit will be refunded if the gem cannot be purchased less the incurred fee. R2V may at any time adjust the selection criteria, propose or suggest alternatives to its client without the latter being obliged to accept them, in which case the mission order becomes null and void, however all costs incurred for the research will remain on client fee.
  (c) Training and presentations: R2V cannot be held responsible if the client does not assimilate all the concepts correctly, or if it misuses or misuses what was originally taught to it within the framework of a training. Any unauthorized use of the documents provided, training and course support or knowledge is formally prohibited and may be subject to prosecution and damages. In the case of support or courses aimed at supporting the validation of a diploma not generated by R2V, the responsibility of R2V cannot be called into question in the event of differences in teaching methods, or failure on the part of the pupil. R2V cannot be held responsible for the student's inability to assimilate or lack of revisions.

3.3. Information made available to the user
Although R2V takes all necessary steps to ensure that the information and data published on this website are correct, they are provided for informational purposes only. R2V cannot be held responsible for imprecise, incomplete or erroneous information or for falsified or manipulated information. This information in no way constitutes an offer or solicitation to buy or sell. They have no value as legal, accounting or tax advice and are only valid at the time they were given. The R2V website includes information made available by third parties or hyperlinks to other sites. The existence of a link from the R2V website to another site does not constitute a recommendation or validation of this website or its content. R2V cannot be held responsible for the information, opinions and recommendations formulated by these third parties.

3.4. Guarantees and liability

• 3.4.1. As part of the sale of products

  All liability will be declined in the event that the item delivered does not comply with the legislation of the country of delivery. It is the customer's responsibility to first check the legal provisions of his country, R2V cannot under any circumstances be held responsible for the customer's shortcomings or in the event of a failure to fulfill contractual obligations due to a fortuitous event or force major as defined by the case law handed down by the Luxembourg courts. In the event of non-substantial differences between the photos presenting the products on the website, texts and illustrations and the items ordered, liability will not be incurred. No liability can be retained for loss of profits, commercial losses, loss of data or loss of profit or any other indirect damage or which was not foreseeable at the time of use of the website or the conclusion of the sales contract between the parts. Any non-obvious error in description or composition regarding the nature of the products cannot be attributed to R2V.

• 3.4.2. In the context of benefits and services
  

  The customer guarantees that he holds all the rights and titles relating to the gems and jewelry that he brings to R2V for analysis, and/or that he holds the right allowing him to authorize R2V to carry out the services. The interpretation of the results of the analyzes carried out by R2V being of an intellectual nature, R2V is therefore bound by an obligation of means and not of results. It is recalled that R2V provides an "opinion" as to the result of the investigations carried out which is based on the state of knowledge at the time of the analysis. R2V cannot be held responsible in particular for:
  - in the event of new conclusions established thanks to publications subsequent to the date of the analysis by R2V
  - and/or due to the evolution of scientific techniques and materials
  - and/or due to undetectable and not commonly used counterfeits, imitations and reproductions
  - and/or due to calibration modifications specific to R2V instruments
  - if another expert/laboratory provides an analysis report with measurements or conclusions different from those provided by R2V
  All information provided in the analysis reports by R2V is for information purposes only (photographs, measurements, scales, colors, etc.). The names of the gems studied and described in the analysis report issued refer to the gemmological names of the families and varieties if applicable. The analysis report will not make reference to the commercial names of the varieties or relating to a color of a commercial nature, these purely subjective names do not constitute a mineralogical reference. R2V gemmological analyzes may not mention certain treatments or even certain syntheses, especially when these are not detectable with the classic analysis desktop gemology equipment. It may happen that the absence of absolutely distinctive characteristics prevents the identification or determination of a criterion (in particular on the treatments or syntheses of the stones, the metal of the jewel or its period of production). The words "cannot comment" will be indicated on the analysis report. The customer expressly acknowledges and accepts that R2V cannot be held liable in any way in the event of the impossibility of recognizing a gem or a particular criterion and this in no way constitutes a reason to contest the price of the service of the estimate or not to pay it. The customer is informed that in order to carry out a gemmological analysis of stones mounted on jewelry in the best conditions, it is preferable to have the said stones from the setting removed at their expense beforehand, otherwise certain essential characteristics (all criteria combined, including nature or treatment) could be distorted without it being possible for the expert to be able to detect them. If the customer refuses the unsetting, he understands and expressly accepts the possibility of an error not attributable to the expert if the setting is the cause. In the event that R2V is unable to make a decision, and for certain specific analyses, R2V may, at its discretion and without obligation, offer the customer an analysis carried out by a gemmology laboratory or a professional and recognized third-party expertise firm, where the conditions will then be defined with the customer. Once the analysis is completed and the analysis report given to the client, R2V disclaims all responsibility concerning subsequent modifications or exchanges (of whatever nature) on the samples studied after the day of the analysis and the delivery of gems or jewelry to the customer. R2V cannot under any circumstances incur liability for indirect or unforeseeable damages, which include in particular, but without this list being exhaustive, misinterpretation of the analysis, any missed gain, loss of turnover or profits, loss of customers, loss of opportunity, or loss of value. The price of the gemmological analysis concerning the gem or jewel has absolutely no relation to the value of the gem or jewel analyzed or its sale price. R2V cannot be held responsible for any loss of profit resulting from the differential between the price of the analysis, the price of the gem analyzed and that of a possible subsequent sale. The same applies to mission orders for searching for gems; R2V cannot be held responsible for the failure of the mission and its consequences.
  

3.5. Communications and other content
Users of this website can send critiques, comments or any other content. They are free to submit suggestions, ideas, questions or any other information as long as such content is not illegal, obscene, abusive, threatening, defamatory, infringing of intellectual and commercial property rights, or harmful to third parties and does not consist of or contain computer viruses, political activism, commercial solicitation, mass mailings, chain mail, or any other form of "spam." R2V reserves the right to demand damages for any fraudulent, dishonest or false email address use, slander or impersonation of a person or entity to the damages suffered for these acts.

3.6. Price
The information on the website may contain technical inaccuracies or typographical errors, the prices indicated may vary. This information may be changed periodically and the changes will be incorporated into the website. If the R2V website inadvertently displays an incorrect price, a price check of the shipping procedure for your item will take place before any shipment. If the corrected price is higher than the displayed price, R2V will inform the customer and cancel the order unless the customer chooses to accept the order at the new price.

3.7. Payments
The products are payable upon confirmation of the shopping cart. The choice of payment method by the Customer occurs when creating the shopping basket. The products are therefore payable according to the payment method expressly chosen by the Customer on the website, the responsibility of which lies with the service providers. Cheques are not accepted. The Customer is informed that if he chooses the payment solution by bank transfer, it is his responsibility to check that the deadlines are respected so that R2V is paid before the start of the service or delivery of the product (the countdown day being the one where the payment is received and not the one where the Customer makes the transfer) or within the deadlines indicated on the quote. Any "gift voucher" paid for the purchase of a good or service is valid for a period of 12 months without the possibility of renewal. The voucher will have a cash value only and may be the subject of the purchase of an equivalent good available on the day of the request or of a service provided within the allotted time and by mutual agreement with R2V.

ARTICLE 4: DELIVERY

4.1. SHIPPING COST
The amount of delivery costs, including processing and shipping costs, are the responsibility of the Customer. Such an amount is invoiced in addition to the selling price of the products announced on the website. The amount of delivery costs is defined according to the place of delivery, the delivery method, the deadlines chosen by the Customer and the weight and volume of the item(s) to be delivered. The customer is responsible for the accuracy of the contact details provided when ordering and the seller cannot be held responsible for the impossibility of delivering the order due to an inaccuracy in the wording of the delivery address. All costs related to the reshipment of the order due to errors made by the customer in the indication of his contact details are entirely his responsibility.

4.2. TERMS OF DELIVERY
The website reserves the right to refuse to make a delivery from a Customer who is not up to date with its obligations towards R2V. Responsibility for delivery will lie with the chosen service providers. Upon delivery, the Customer must ensure that the products have not been damaged during transport. If the Customer notices an apparent anomaly, he can either accept or refuse the products. In both cases, he must report said apparent anomalies on the carrier's delivery note without delay and send a copy to the Seller via info@r2vconsulting.com. In the event of delivery by postal services, the same precautions apply. If an anomaly is noted, an anomaly report must be completed by the Customer. It must me handled with the carrier by the customer itself as the responsibility involves to the carrier and not to R2V. The execution of the order is independent of the delivery. The amount of delivery costs is defined according to the place of delivery, the delivery method, the deadlines chosen by the Customer and the weight and volume of the item(s) to be delivered. The customer is responsible for the accuracy of the contact details provided when ordering and the seller cannot be held responsible for the impossibility of delivering the order due to an inaccuracy in the wording of the delivery address. All costs related to the reshipment of the order due to errors made by the customer in the indication of his contact details are entirely his responsibility.

4.3. DELIVERY TIME

Any delays or responsibility on the part of carriers do not give the buyer the right to cancel the order or claim damages from R2V. Delivery may need to be postponed for a few days, as valuable and/or other goods are not stored at the company's head office. If the maximum delivery time of thirty (30) days is exceeded, the customer may exercise his right to cancel the order, unless he has been informed in advance and has accepted the delay. Once the right to cancel has been exercised within the allotted time, R2V will reimburse the sums paid and received as soon as possible, to the exclusion of any other compensation. In the event of partial delivery, delivery may be made in several instalments and this right will only apply to the undelivered balance of the order. Any delay in delivery, not attributable to the service providers involved in delivery, will be notified to the Customer by e-mail as soon as possible. R2V will offer to reship the products in the order and will notify the Purchaser of the new delivery deadline. If, on expiry of this new deadline, the customer has not received the products in the order, the Purchaser may ask the R2V to cancel and reimburse the order.

4.4. RIGHT TO RETRACT
The customer has a right of withdrawal for the sale of non-customizable finished products for 14 days starting from the date of receipt of the order. The customer has a withdrawal period of 10 days in the event that the quote is accepted and the sale is concluded in the physical presence of both parties. The customer may exercise his right of withdrawal, except for personalized requests or research missions or services that have entailed costs, services or prior travel. The customer must notify the seller of his intention to withdraw by registered mail with acknowledgment of receipt before the expiration of the withdrawal period to the following address: R2V Consulting Sàrl 66, rue des Légionnaires L - 3780 TETANGE. The starting point of the withdrawal period being the day of acceptance of the quote. Regarding the provision of personalized services or goods, please refer to article 3.2.2. and 3.2.3. for this purpose for which the right of withdrawal is not applicable.

4.5. MERCHANDISE RETURN
The return of the product to the seller's headquarters is carried out by the customer himself, at his own expense and risk and under his responsibility. The customer is advised to keep proof of the product return and to package the product very carefully. A product that is used, worn, damaged, incomplete or whose original packaging is missing or damaged will not be returned or exchanged and no refund will be made. In the event that the returned product conforms to its original condition and the packaging is intact, the seller will reimburse the customer the price of the product to the bank account from which payment for the order comes. The refund therefore only occurs from the moment when the seller has received the product back and has been able to inspect it as to its new and intact condition.

4.6. TAXES AND CUSTOMS DUTIES
Any order placed on the website and delivered outside Luxembourg may be subject to possible taxes and customs duties which are imposed when the package reaches its destination. These possible customs duties, taxes or imposition linked to the delivery of an item are the responsibility of the customer and are his responsibility, they cannot be refunded for these reasons. R2V is not required to verify this information and inform the customer. To find out about them, it is strongly recommended that the customer inquires with the competent authorities in his country before placing an order. Any additional costs cannot be refunded for these reasons.

ARTICLE 5: MEDIATION & DISPUTES

5.1. MEDIATION
The General Terms and Conditions are subject to Luxembourg law. For any complaint related to a purchase made on the R2V website, please first contact Customer Service by email at info@r2vconsulting.com or by post to the following address: R2V Consulting (Customer Service) 66, rue of the Legionnaires L - 3780 TETANGE.
In accordance with the Consumer Code, the Consumer Customer may, in the event of a dispute, use the mediation service in Luxembourg for consumer disputes free of charge, namely:
                   National Service of the Consumer Mediator
                   6, rue du Palais de Justice
                   L - 1841 Luxembourg
                  Tel: +352 46 13 11
Email: info@mediateurconsommation.lu / Website: https://www.mediateurconsommation.lu However, any consumer dispute must be entrusted in writing in advance and before any request for mediation to R2V, the referral to the mediator must be made within 6 months from the written complaint to R2V.

5.2. JURISDICTION
Any dispute relating to the order form and these General Terms and Conditions with the Customer within the meaning of the Consumer Code, and not resolved following the procedure described above, will be subject to the jurisdiction of the courts of the Grand Duchy of Luxembourg. These general conditions of sale are subject to Luxembourg law, therefore disputes are under the exclusive jurisdiction of the Luxembourg courts. Luxembourg law is applicable between parties.

Legal Notice
R2V Consulting Sàrl
66, rue des Légionnaires
L-3780 TETANGE

Legal form: limited liability company
Capital 12,000 Euro
RC Luxembourg B215378
VAT ID LU29435027
Authorization No. 10078794/0
Phone: (+352) 621 327 555
Email: info@r2vconsulting.com